The Hard Thing About Hard Things by Ben Harowitz
This weeks reading started with the fact that companies justify their employees leaving by saying that they were going to fire them anyway. The company hired them and they were great. How did they suddenly become a bad employee? Most times they do not. Many times the company fails to train them or inform them of their expectations.
Being a good place to work is only the beginning for a company. It is crucial to train your employees in all levels of the company. Training will increase productivity, performance management (setting expectations), product quality and employee retention. We all have probably worked somewhere you are not properly trained. Not being trained can lead to a very poor work environment. The training will build confidence in the employee which will spill over to your customers and products.
Training starts with Manager training. The manager needs to know their expectations. Managers should be held responsible for the training of their team. The team will respect the managers if they take the time to train them and let their expectations be known. Better training leads the company to better performance, product quality and better employees. If you wont your company to be successful, your employees must be successful.